TimeWovenTimeWoven
Support
We usually reply within two working days.
Please include the email you signed in with (or say you use Sign in with Apple), and a screenshot if something looks wrong.
Common questions
A story failed. Did I lose a story?
No. If a story cannot be written, the story is returned to your balance automatically. If the picture fails, you still keep the story, shown with your photo.
How do I get my stories on a new phone?
Save your account first (Account → Save your account), with your email or Sign in with Apple. On the new phone, sign in the same way and your collection comes back.
I paid but my stories or Patron didn't appear.
Open Account → Restore purchases. If that doesn't fix it, email us with the date of the purchase.
How do I cancel Patron?
Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions → TimeWoven. On Android: Play Store → Payments & subscriptions → Subscriptions. Cancel at least 24 hours before it renews.
Can I get a refund?
Refunds are handled by the store you paid through. For Apple, use reportaproblem.apple.com. For Google Play, use the order in your Play Store account.
How do I report a story?
Open the story, tap the menu (•••) and choose Report. We review every report.
How do I delete my data?
Delete a single story from its menu, or everything at once with Account → Delete account. Deletion is immediate and permanent. Cancel any subscription in your store settings as well. See the privacy policy.